Communication

Seventeen Years, Four Reports, One Very Consistent Woman

Seventeen Years, Four Reports, One Very Consistent Woman

I have sat the same behavioural assessment four times over seventeen years. My natural style barely moved. What did change was how hard I was working to be someone else at work.

The 13 Counterfeits of Trust

The 13 Counterfeits of Trust

Every one of Covey's 13 trust behaviours has a forgery. Not an opposite — a forgery, which is far more dangerous, because an opposite is easy to spot. Here's what your best behaviour turns into when you're under load, and why you're the last person who'll notice.

13 Behaviours of High-Trust Leaders

13 Behaviours of High-Trust Leaders

There is one thing that, removed from a team, destroys it. Trust. Not strategy, not talent, not the org chart. Here are Covey’s thirteen behaviours that build it — refreshed with the research behind them, a corrected attribution, and one behaviour I’d now write differently after ten years.

The Richmond Way | DISC styles explained through Ted Lasso

The Richmond Way | DISC styles explained through Ted Lasso

Four behavioural styles, explained through a football club that shouldn't work and does. Roy, Keeley, Ted and Nate, and what each one costs a team when the pressure comes on.