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The 13 Counterfeits of Trust

The 13 Counterfeits of Trust

Every one of Covey's 13 trust behaviours has a forgery. Not an opposite — a forgery, which is far more dangerous, because an opposite is easy to spot. Here's what your best behaviour turns into when you're under load, and why you're the last person who'll notice.

13 Behaviours of High-Trust Leaders

13 Behaviours of High-Trust Leaders

There is one thing that, removed from a team, destroys it. Trust. Not strategy, not talent, not the org chart. Here are Covey’s thirteen behaviours that build it — refreshed with the research behind them, a corrected attribution, and one behaviour I’d now write differently after ten years.

5 Keys to Holding Great Coaching Conversations

5 Keys to Holding Great Coaching Conversations

If you have been avoiding holding a coaching or performance conversation, then grab a coffee and enjoy this week's blog. One of the most powerful motivators at work is to feel that you are progressing and contributing to meaningful work. What separates highly effective leaders from average ones is their recognition of the power of coaching. So build our confidence and lead well!

Why do we tolerate porcupines in the workplace?

Why do we tolerate porcupines in the workplace?

Nobody likes a porcupine, so why do we let them stay? Nine steps to move their behaviour up — or move them off the team. Revised August 2026, because tip nine used to tell you to shrug off a bullying claim.

Feedback; An Elephant or a Gift?

Feedback; An Elephant or a Gift?

If ‘Feedback is a gift’ as Ken Blanchard attests, then why do so many of us want a refund, or wish to re-gift it straight after it’s been given? How feedback is afforded often differentiates whether we perceive it to be of value, or quite frankly put – just ‘an elephant to the head’, something that negatively weighs on your mind. This week's blog explores Appreciative Inquiry; a process you can use to encourage curiosity, stimulate thinking and explore!

The Keys to Holding Great Coaching Conversations

The Keys to Holding Great Coaching Conversations

One of the most powerful motivators at work is to feel that you are progressing and contributing to meaningful work. What separates highly effective leaders from average ones is their recognition of the power of coaching. This article examines the why and the how of coaching when using the GROW model as your framework for conversations.