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Sometimes it's the Right Thing to Say 'No'!

Sometimes it's the Right Thing to Say 'No'!

You said yes again on Tuesday. Not because you had capacity, but because the person asking outranked you, or because saying no would have taken a longer conversation than doing the work. Most advice about saying no is written for people who can. Saying no to your manager, your peer and your own team member are three different conversations, and only one of them is about the word no. The Three Directions, and what is actually available to you in each.