The Secrets of Excellent Customer Service (SECS)!
The Secrets of Excellent Customer Service (SECS)!
A$2,640.00
Best practice organisations do not accept that customers should experience exceptional service infrequently and work hard to ensure that every ‘moment of truth’ (or every single interface point with a customer) creates a good impression.
Quantity:
This can only be achieved by ensuring that all individuals, both those who serve the customer directly and those internal staff who serve the frontline staff, are competent in a range of important service skills.
Who are your customers?
Customer service? Why should we bother?
What do you need to be good at to work in a customer service role?
Moments of truth...... just how are you travelling?
SWOT; analysing your current customer service standards
DURATION
1 day Program
INVESTMENT
$2,640 INC GST [maximum numbers 20]
VENUE
We come to you
